FAQs

Why is my water bill higher than usual?

One most common problem is the toilet. Test it for leaks by putting a few drops of dark food coloring in the tank. After 12 hours without flushing, if there is coloring in the bowl, the seal in your tank is leaking. Make sure the handle mechanism operates smoothly and the chain does not get caught under the flapper.
Check faucet, shower, laundry and water heater connections and the plumbing under the home.
Fill out the complaint form or call the office. When our service employee arrives, make sure no water is in use, the meter will be re-read and checked for signs of leakage in the home. We will notify you with the findings.

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Public Utilities

1. How do I inquire about water / sewer bills, fees, and customer service?: Call 252-462-2436 or email if you have questions about connection to water /sewer, fees, and/or related bills.

2. How do I inquire about policies and procedures or water sewer availability?: Call 252-462-2612 or email utilitiesto inquire about water / sewer policies and/or plans.

3. How do I inquire about developments including economic development and engineering related questions?: Contact Derek Hawkes, County Engineer / Utilities Director, at 252-462-2613 or by email.

4. How do I connect to the County water system? (Do not currently have Water Tap installed): You will need to complete the Application for Water Service Tap form, prices are given on form. When payment is received for the tap you select, the tap will be installed within approximately two weeks. (When connecting to existing water system.) Once a tap is installed, a monthly $20 availability fee will be charged until you connect your home to the county water system. When you are ready to connect to the tap, the Application for water / sewer service form will need to be completed and the application fee / deposit paid. The meter will be installed at this time.
Download Application

5. How do I connect to the county water system? (Water Tap already installed): If you are moving into a residence with an existing service, or you are ready to connect to an existing tap, the application for service form and the fee/deposit payment are required. If you are renting, a copy of the lease is needed for our records. Apply online, or download the application below.
Download Application

6. How often do I receive a bill?: All customers are billed monthly. Bills are read around the 25th and mailed out by the last day of the month.

Check Payments can be mailed to: 120 W Washington St, Suite 2004, Nashville, NC 27856
Check or Cash payments can be paid at the Tax Collections Office in the Claude Mayo Administrative Building (Nashville) Monday through Friday from 8 a.m. to 5 p.m.
Monthly automatic draft (drafted on the 5th of the month)
A drop box is located at the back-parking lot entrance to the Administrative Building for after hours convenience.

Utility service crew may be flushing lines in your area or turned the water off temporarily to work on the lines.
Payments are due by the 15th of the month to avoid a $10 late fee. On the 25th of the month, your account is charged $50 and the water will be turned off until paid in full.
Service was turned off by prior renter/owner.
Contact the office to establish the water account

in your name.

9. What should I do if my water has an odor and/or some discoloration?: Call the Office at 252-462-2436.
Report a Problem

One most common problem is the toilet. Test it for leaks by putting a few drops of dark food coloring in the tank. After 12 hours without flushing, if there is coloring in the bowl, the seal in your tank is leaking. Make sure the handle mechanism operates smoothly and the chain does not get caught under the flapper.
Check faucet, shower, laundry and water heater connections and the plumbing under the home.
Fill out the complaint form or call the office. When our service employee arrives, make sure no water is in use, the meter will be re-read and checked for signs of leakage in the home. We will notify you with the findings.